FAQS

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• What time is check-in?

  Check-in is at 4PM. If you'd like an early check-in please let us know. We will do our best to accommodate your needs. Please be aware early check-in is not always possible.

• What time is check-out?

  Check out is at 10AM. If you'd like a late check-out please let us know. We will do our best to accommodate your needs. Please be aware late check-out is not always possible.

• What amenities come with my rental?

  Each property is provided with a set of bed linens, towels, wash clothes and initial supplies of bath soap, toilet paper, garbage bags, paper towels, dishwashing liquid and dishwasher detergent. Guests are responsible for providing further supplies if needed. All properties have washer and dryers available. Please note that air conditioning is not common in the mountains and none of our properties have air conditioning, fans are provided and you may also find ceiling fans on and windows open when you arrive in order to keep you comfortable.

• Can I bring pets?

  You can only bring pets to pet-friendly properties. If evidence of pets are found at a no-pet property you will be charged for a deep clean, which is three times the cost of your normal cleaning fee.

• Do I need 4 wheel drive or snow tires?

  Yes, the traction laws in Colorado require 4 wheel drive or snow tires during snow storms in Colorado. During the winter, you will likely encounter snowy and icy roads. For your safety, 4 wheel drive and snow tires are recommended during the winter months.

• What is your cancellation policy?

  Any reservation cancelled 60 or more days before arrival will be fully refunded minus a 5% booking fee. Any reservation cancelled within 60 days of the reservation is non-refundable. We understand emergencies happen; in the event a last minute cancellation is needed, we will try to get your dates re-booked. If your reservation is re-booked, you will be issued a refund.

• Can I send mail to my vacation rental?

  Mail in the mountains can get a bit tricky. If you are sending mail or packages via USPS please send it to the following address:
  Summit Mountain Properties
  P.O. Box 7111
  Dillon, Colorado 80435
  
  If you are sending mail or packages via UPS or FedEx please send it to the following address:
  Summit Mountain Properties
  330 Dillon Ridge Road #6
  Dillon, Colorado 80435
  
  The vast majority of homes up here do not receive mail. The safest way to ensure you receive your mail/package is to mail it to our office.