FAQS

Frequently Asked Questions

• How do I check in?

  If the rental agreement has been signed, you will receive your check in instructions approximately 10 days to your arrival. If you do not receive them, it is normally because the agreement or payment has not been finalized. Check in instructions are sent via email and a property guide with details about your property (TV's, Garage, Wifi Info, amenities, etc) will be sent to you as well. This property guide also offers several restaurants and things to do in your area. Also our concierge page offers discounts for ski rentals.

• What time is check-in?

  Check-in is at 4PM. If you'd like an early check-in please let us know. We will do our best to accommodate your needs. Please be aware early check-in is not always possible. An early check in / late check out may be requested but we will not be able to confirm until 72 hours prior.

• What time is check-out?

  Check out is at 10AM. If you'd like a late check-out please let us know. We will do our best to accommodate your needs. An early check in / late check out may be requested but we will not be able to confirm until 72 hours prior. For checking out: please shut all windows, start the dishwasher, turn off the lights, and replace keys/cards where they were found. Please be aware late check-out is not always possible.

• What amenities come with my rental?

  Each property is provided with a drip style coffee maker, a set of bed linens, towels, wash clothes and initial supplies of bath soap, toilet paper, garbage bags, paper towels, dishwashing liquid and dishwasher detergent. Guests are responsible for providing further supplies if needed. All properties have washer and dryers available. Please note that air conditioning is not common in the mountains and none of our properties have air conditioning. Fans are provided and we are happy to bring additional fans over if needed. You may also open all the windows when you arrive.

• Can I bring pets?

  You can only bring pets to pet-friendly properties. If evidence of pets are found at a no-pet property you will be charged for a deep clean, which is three times the cost of your normal cleaning fee.

• Do I need 4 wheel drive or snow tires?

  Yes, the traction laws in Colorado require 4 wheel drive or snow tires during snow storms in Colorado. During the winter, you will likely encounter snowy and icy roads. For your safety, 4 wheel drive and snow tires are recommended during the winter months.

• What is your cancellation policy?

  Any reservation cancelled 60 or more days before arrival will be fully refunded minus a 5% booking fee. Any reservation cancelled within 60 days of the reservation is non-refundable. We understand emergencies happen; in the event a last minute cancellation is needed, we will try to get your dates re-booked. If your reservation is re-booked, you will be issued a refund.

• Can I send mail to my vacation rental?

  Mail in the mountains can get a bit tricky. If you are sending mail or packages via USPS please send it to the following address:
  Summit Mountain Properties
  P.O. Box 7111
  Dillon, Colorado 80435
  
  If you are sending mail or packages via UPS or FedEx please send it to the following address:
  Summit Mountain Properties
  330 Dillon Ridge Road #6
  Dillon, Colorado 80435
  
  The vast majority of homes up here do not receive mail. The safest way to ensure you receive your mail/package is to mail it to our office.

• Should I purchase Travel Insurance?

  If you are traveling from out of state, then travel insurance is highly recommended. As opposed to other vacation destinations, traveling to the mountains poses extra risks. A few examples include canceled or delayed flights, impassable road conditions, no snow, and skiing injuries. Though we truly sympathize with our guests when something unfortunate happens, there are not very many circumstances in which we can provide refunds or reschedule your trip. It is precisely for this reason that you should carefully consider purchasing travel insurance, especially if you’re traveling from out of state. Our company will offer travel insurance to you when you make your reservation and you may choose to accept or decline.

• Is there Internet and Cable?

  All of the vacation rentals we manage have wireless internet. These services are provided at no extra charge and as a courtesy to you. Because we are in the mountains, please be aware that Internet can be sporadic, and often slow at the busiest times of the year (ski and summer season). Cable TV and/or Roku / Smart TV's are at each property.